consumer service agent through the “technological innovationâ€/Internet workforce named lisa basically HUNG UP on me Once i was talking. i’ve never ever had this type of bad practical experience in advance of. she was particularly impolite before hanging up.
There is a Center aged African American female with a brief hair Slice and Eyeglasses at your Philadelphia Airport site who refused to provide me her comprehensive title Once i asked for it resulting from her despicable Mindset. She ultimately advised me her identify was “D†and hid her title badge as she mentioned this. “D†does not ought to have a position in customer service and particularly not inside your firstclass check in spot exactly where I encountered her. As I rushed earlier the long TSA line into the self service ticketing counter with only forty minutes until eventually my flight departed I had been happy to find out there was a free kiosk. I began to retrieve my reservation and halfway by this process “D†walked around me and reported “This is often for top quality travellers only†I appeared up from the monitor perplexed because there wasn’t any indication or indicator that the kiosks had been firstclass kiosks and In addition I puzzled how “D†realized I used to be or was not first-class and why she would make this sort of an assumption. I replied “Excuse me?†“D†condescendingly said “These kiosks are for top quality passengers onlyâ€.
I acquired a promo in the mail from American Airways in reference to quickly monitoring to elite position. When I attempted to log on to the web site from the promo I couldn't come across it (aa.
i would want to know if there are actually direct flights from jfk to barbados in september 2014 i am tryng to guide a flight and cant get a immediate flight has the program improved
I bought an airline ticket as a result of expedia for journey in March 2016. the knowledge been given with my purchase indicated that I really should Get in touch with the airline for seat assignment. Currently, I contacted the airline, great buyer service . On the other hand, I used to be knowledgeable that mainly because I didn't ordered my ticket straight from your airline, there might be a charge for me to get a seat.
My husband and I recently took a trip towards the Virgin Islands and returned on 3/11/thirteen. Our Flight property on American Eagle flight 4891 was delayed for choose-off from St Thomas to San Juan. We had been imagined to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in Big apple following a 2 hour layover. We had been reassured in St. Thomas that we would make our relationship and which the aircraft would watch for the connecting passengers. Once we arrived in San Juan we uncovered our flight experienced previously taken off. In looking to take care of this we were scolded for visiting the wrong counter (We were despatched by an American Eagle staff to the American ticket counter). Incredibly while, Despite the fact that we experienced fully commited that “fake pas,†he was able to print a Jet Blue ticket from his American terminal! Thankfully we ended up finally on our solution to our vacation spot – JFK in New York. After we requested about our baggage the American agent in San Juan wasn’t confident what to tell us. He explained that they had most likely missed the flight to JFK as well but to examine once we arrived there. As we expected, our bags did not follow us to The big apple so we submitted a declare and were despatched on our way again to Lisbon, CT three hrs from The big apple. The next morning, on 3/11/13, we termed American Airlines about our bags Which’s exactly where the runaround started. We were being originally explained to that our luggage Must have built it to JFK that early morning but they might not inform.
On Dec. 5th my wife, Tamar and mates Keith and Janet Burd look these up and I had been returning from a 7 day cruise on Superstar Cruise Strains. We have been scheduled to return from Miami to Louisville, KY through Charlotte on American flight 2448 at one:00 P.M.The flight was delayed and we ended up prone to lacking our connecting flight outside of Charlotte. The ticket agent certain us that we would have a lot of time to make the link in Charlotte. Well, the flight got later and later as well as ticket agent then informed us that we must make any connecting flight variations in Charlotte. After the airplane lastly arrived and all passengers boarded, there was One more hold off resulting from mechanical problems. Then, the flight was cancelled and we were told to return to your gate in which an agent would rebook us. Alright so…..one hundred fifty travellers with 1 agent !
After i got for the complimentary hotel that American set up for me, I identified as 800-433-7300 and talked to an agent there who, to my surprise was not able to see flights which were offered on USAIR. She informed me there have been no open seats on any in the early USAIR flights. I was on the web and could see that there have been offered flights. I basically booked a flight to confirm it to her.
no. 0012309351902 from SNA to DFW. I was issued upcoming flight passes great for just a year. I'm composing to ask for that you just waive the $200 transfer demand when I'm able to use the passes.
I come across it horrible to obtain my baggage go lacking in Miami on both equally leaving and returning flights. I assume to become contacted instantly on how we can come to an settlement about this. I will probably be doing a stick to up.
Very let down using a.A. client relations. My wife went to Italy to the memorial of her mom and when she was there she got bronchitis with ear infection, subsequently the medical professional suggested her to not fly just before one particular 7 days to crystal clear the infection.
I just boarded flight 2578 from lax to SJC and sat down then was lectured to about in which I put my bag during the overhead. It absolutely was an uncomfortable second for me And that i frankly did under no circumstances take pleasure in this flight attendant’s incredibly loud and arrogant Frame of mind.
As a business, you have stepped way from line having a public posture on this. Even so the posture you’ve taken properly favors “discrimination†towards all other folks that are entitled towards the Exclusive protective provisions loved by a privileged minority.
I'm emailing this remark for you so that AA may improved have the ability to stimulate workers to get extra courteous when factors go wrong.Buyer service could make this kind of variation for all those using your service.